I've not yet received my welcome pack/bills from my new retailer, why is this?

Modified on Fri, 17 May 2024 at 03:23 PM

When signing up to a new plan, it can take up to 10 working days for the welcome pack to be sent via email or post! If you still don't have it after 10 days from signing your new plan, please let us know and we'll nudge the retailer to ensure you receive it as soon as possible.

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