What information can I view in the portal?
You can access:
- Energy usage and spend dashboards
- Scope 2 GHG emissions data
- Contract rates and details
- Bills (PDF and CSV formats)
- Interval data, including NEM12 and demand profiles
How frequently is the data updated?
Data updates align with your billing cycle and metering data availability, typically on a daily basis for meter data (where available) and monthly basis for bills.
Can I export my data?
Yes. Some reports and data can be downloaded in CSV format for your records and analysis.
How is my data protected?
Your data is stored and encrypted in transit using security protocols such as Transport Layer Security (TLS). TLS ensures your data remains private, protected, and reliable at every step.
What should I do if I believe my usage or spend data is incorrect?
If you believe anything’s missing from your portal data or anything is incorrect, please get in touch with the Zembl Customer Success Team to let us know. We work closely with metering providers and retailers to ensure that your bills and usage data are up to date in the platform but occasionally data delays can occur, depending on your retailer and their processes.
Why isn’t there any data showing in my portal?
There are two common reasons why your portal may not yet show any data:
- Your energy contract hasn’t started yet – data will only begin flowing from your contract’s start date.
- We’re waiting on your retailer or metering coordinator to provide the data – if the contract is active but data is missing, it likely means we’re still awaiting their submission of your bill or data.
Rest assured, if your contract is live and data is missing, our team will follow up with the retailer on your behalf.
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