Where can I find my bills?
Navigate to the ‘Sites’ tab and select the relevant site. Click on ‘Invoices’. Find the bill you want, then click to view.
Can I download bills in bulk?
Yes, navigate to ‘Reports’ then the ‘Invoice Extracts” section to view and download your bills in PDF or CSV format.
Can I upload past bills?
Yes. You can upload bills through the portal's Service Request feature. Please note, only retailer-issued bills for the sites you’ve contracted through Zembl are accepted.
Please note that some bills might require fixes in the system before they’re published in the portal. We perform daily routines to ensure all bills are properly ingested and published within 24 hours.
Can I view my contract details?
Yes. Contract rates and expiry details are available via the individual site. Click
into the ‘Sites’ section of the portal. Once you have selected the required site,
click ‘Contracts’.
How far back can I see my data or bills?
Most reports will provide 24 months of data. You can manually upload older bills if you wish to run reporting on that point in time. Please note that not all older bills
are supported.
Can I raise billing issues through the portal?
Not at this stage but we’re looking at it for future releases. Watch this space and in the meantime, for any billing concerns, please contact our dedicated Customer Success Team on 1300 957 721.
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